Terms & Conditions

Thank you for choosing Wandell Inn for your Stay.

By making a booking to stay with us, you are entering a legal contract that is subject to the following terms and conditions:

Prices

Our prices indicated on our website are per bedroom (double occupancy). Taxes and fees may apply.

Arrival & Departiure

Arrival: Check-in time on your first day is strictly after 2PM unless otherwise pre-arranged.
 
Departure: Unless varied by prior mutual agreement, on the day of departure, we kindly request that you vacate your bedroom by 10:00AM to allow us time to prepare it for our next guests.

Children

For the peace and relaxation of our guests we can only accommodate children of 12 and over who can be left in their bedroom without supervision.

However, when the whole house has been booked out by one group, young children can be included by prior arrangement. Please note, though, that we do not provide high chairs, cots or any other children's equipment.

Wheelchair Accessibility

We are very sorry to say that Wandell Inn is a turn of the century building with multiple staircases and is therefore not suitable for wheelchair users. Please see our Accessibility page for further information.

Dogs & Pets

Very regrettably, no dogs or pets are allowed at Wandell Inn.

Non Smoking

We have a no-smoking policy throughout the house. If any guest smokes in any part of the house, the guest agrees to pay for a professional tobacco and smoke odour removal service.

Making a Booking

Booking must be paid by credit/debit card, so we will need your credit/debit card details at hand, please. Your details will only be used by Wandell Inn and we will not share them with any third party. For further details of our Credit Card Privacy Policy, please click here.

Cancellation Policy

We respectfully remind guests that a reservation constitutes a contract and that cancellations cause loss to small establishments. Please be aware that these Terms and Conditions overrule any or card scheme rules that your credit/debit card provider may offer or have in place.

Cancellation:  If you need to cancel your booking, please let us know as soon as possible so that we can attempt to re-book the room. 
We reserve the right to charge the full amount due in the event of a late cancellation
 within 48 days (before noon) of the day of your arrival.

Non-Arrivals: Should you fail to arrive without letting us know, there will be a charge for the full outstanding balance.

Third Party Bookings: If the person paying for the booking is different to the person taking up the occupation, the person who pays for the booking may be held responsible for cancellation or non-arrival fees as well as damage or loss, and appropriate charges will be taken from their credit/debit card.

Non-Availability of Accommodations

We would only cancel your booking if your room was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the booking. Our liability would not extend beyond this refund.

During Your Stay

Our aim is to offer all our guests a relaxing and tranquil stay and we kindly ask guests to respect the quiet enjoyment and relaxation of other guests.

Accidents happen: Please let us know immediately of any damage or spillage so that we can attempt a speedy repair or clean. Spillages are more easily rectified the sooner they are dealt with. Any significant breakage or damage may result in a charge for replacement, repair or specialist cleaning. If the damage means the room cannot be made available in good time for the next arriving guests, you may also be liable for our loss of income.

Missing / Lost items: Any item taken from the rooms without our consent will be charged for.

Liability: We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves.

Thank you for your understanding. We look forward to welcoming you and hope you will have a relaxing and enjoyable stay with us.

Wandell Inn